CRM, unified inbox and the AI that answers
Telegram, e-mail, website chat and OTA messages arrive in one thread per guest, resolved to a single identity across channels, with the whole stay history beside it. Most answers are drafted or sent before your reception opens the tab.
Twelve languages, one voice
The Inbox agent replies in the guest's language using a knowledge base built from your property, parking, pets, quiet hours, the road in winter, and hands over the second confidence drops or money is involved.
Pipeline for groups and corporates
Kanban stages from enquiry to signed contract, with quotes, options held on the calendar, deposit milestones and automatic follow-ups when a lead goes quiet.
Guest profiles worth having
Preferences, allergies, previous units, complaint history, lifetime value and channel of origin, merged automatically when the same person books under two spellings.
Campaigns to your own list
Segment by unit type, season, spend or last visit and send a direct offer, the cheapest booking you will ever make, and it never carries commission.
Guests are always told when the answer is automated
Transparency is not a setting we can be talked out of. Every AI-authored message is labelled, logged with its inputs, and available in the audit trail for as long as your retention policy says.